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Our FAQ page is here to shed light on all our commonly asked questions and concerns. From preferred file formats to production turnaround times, we've answered the most common sign-related questions to help you navigate your project efficiently.

Where are you located? 

South Bay Graphic Solutions is currently operating as a mobile businessThat means we come to YOU to take measurements, site survey, and even to deliver finished goods. Or, we just ship directly to your door! Generally speaking, our business model allows for projects to be completed entirely over email and on-site installation, but occasionally we do run into situations that require a storefront location. Thankfully, in these situations, we are able to operate out of our print partner's location in West San Jose! Our main goal is to open our own storefront location in San Jose to better serve our customers. 

What file format is best for my print project?

For almost all projects, we will need high-resolution vector art to complete your request. Preferred file formats include: AI, EPS, PDF, and SVG. If you only have a JPG or PNG file, that's ok! We can either revectorize art for a small design fee, or in some instances, work with what you have. 

I don't see the product I'm looking for on your website. Do you offer other products that aren't listed on the website? 

If it's printed, we probably offer it! There are so many printed products out there that it would be impossible to list them all on here. Head over to our contact page and submit a request, or call 408-391-7173 to find out if we can help fulfill your request. 

Do you offer design services? 

Generally speaking, we do not offer graphic design services beyond general print set-up. However, we do offer revectorizing services and simple layout requests, so feel free to submit a request if you think your project falls into this category! We will take a look at your request and let you know if it is something we can do. 

How long will it take to print my order? 

Turnaround times depend on project. Generally, for standard sign requests and paper products, turnaround time is 3-5 business days. Apparel and 3D Lettering orders typically take longer, around 2-3 weeks. If you have a tight deadline you are working with, please include it in the request! We always try to make accommodations. 

What is the ordering process? 

Our ordering process goes like this: 

Request submitted > Proof and estimate > Client approval > Invoice sent > Payment received > Order produced/completed

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